Intended Learning Outcomes

By the end of this orientation, the participants will be able to:

  1. State and vision and mission statement of Al Salama Hospital
  2. Describe the strategic plan and the major strategic pillars and objectives of Al Salama Hospital
  3. Describe the strategic objectives of the laboratory, and how it enhances the hospital strategy
  4. Describe the organizational structure of the lab
  5. Discuss the roles and responsibilities of the lab senior (supervisor) technologists, technologists, and lab technicians
  6. Discuss the concept of "Patient Experience"
  7. Explain the value proposition of: cure, care and respect
  8. Define and discuss "Effectiveness" and "Efficiency"
  9. Discuss the concept of accreditation
  10. Explain the culture of "blame-free" sitting
  11. Describe "value-based" care
  12. Discuss the official methods and tools of communication within Al Salama Hospital
  13. Discuss the concept of "outcome-based management"
  14. Develop and adapt "system thinking" model of analysis
  15. Enhance laboratory performance level from effective/efficient to controlled and responsive levels
  16. Exhibit the attitude of focusing of patient experience rather than providing mere medical services
  17. Discuss briefly the lab dress code
  18. Discuss the difference between departmental, interdepartmental, multidisciplinary and hospital wide policies
  19. Demonstrate the proper use of PPE don and doff
  20. Explain the rules of attendance and work schedule and its modifications and excuses
  21. Explain the methods of overtime approval
  22. Discuss and explain the proper way of leave requests
  23. Explain the policies of release of information and patient confidentiality
  24. Discuss general policies, such as TAT, critical result reporting , and amended results
  25. List and explain KPI’s and their importance in the monitoring lab performance

 

Learning Material

Serial Learning Material Description
1 Strategy, Goals and Objectives Hospital and laboratory strategy, goals and objectives
2 Organizational Structure Chart of the lab sections
3 Work Division System and process approach
4 Type of Work and Staff Appraisal Work and staff appraisal
5 Job Description for Staff Job Description for Staff
6 Job Description for Supervisor Job Description for Supervisor
7 Al Salama Hospital Al Salama Hospital

 

Teaching Methods

Group discussion with Head of Laboratory, and selected clinical consultants and supervisors.

Required equipments: Discussion room with data show projector or smart screen

Required Time: 4 Hours

 

Quiz

Results

Congratulations

Sorry, you got a low score.

You may try again.

#1. What is the vision of Al Salama Hospital?

#2. What does the Mission statement of Al Salama hospital include?

Select all that apply:

#3. In general, what level of service does Al Salama Hospital provide?

#4. What is the meaning of "Patient Experience"?

#5. What is the value proposition that the lab at Al Salama Hospital provides?

Select all that apply:

#6. What is "Effectiveness"?

#7. What is "Efficiency"?

#8. What is "Accreditation" in healthcare?

#9. What is the meaning of "Blame-Free" work environment?

#10. What is "Value-Based Healthcare"?

#11. What are the different sections of the lab in Al Salama Hospital?

Select all that apply:

#12. In the organizational structure, whom does the Head of Laboratory report to?

#13. What is the main work of technologists?

Select all that apply:

#14. What is the main "Role" of supervisors?

Select all that apply:

#15. From the lab, who is authorized to officially communicate with other departments within the hospital?

#16. What is the management approach in the lab?

#17. How does the lab manage supply chain?

#18. What is the official tool of communication in Al Salama Hospital?

#19. How can you describe the work structure in the lab?

Select all that apply:

#20. What is appropriate for lab dress code?

Select all that apply:

#21. What is the main purpose of "Policies" in hospitals?

Select all that apply:

#22. What is the correct sequence of PPE don?

#23. The correct sequence of PPE doff:

#24. What is the proper method to receive overtime?

Select all that apply:

#25. What is the management method that the lab implement for "Emergency Under-staffing" situations?

Select all that apply:

Finish

Results

Congratulation

 

Sorry, you got a low score.

You may try again.

#1. What is the proper method to receive overtime?

Select all that apply:

#2. What is the proper way of leave request?

Select all that apply:

#3. A patient relative calls you and requests a copy of lab results for his relative. What is the appropriate action?

#4. How to release critical results?

Select all that apply:

#5. List examples of lab KPI's

Select all that apply:

Finish