Intended Learning Outcomes
By the end of this orientation, the participants will be able to:
- State and vision and mission statement of Al Salama Hospital
- Describe the strategic plan and the major strategic pillars and objectives of Al Salama Hospital
- Describe the strategic objectives of the laboratory, and how it enhances the hospital strategy
- Describe the organizational structure of the lab
- Discuss the roles and responsibilities of the lab senior (supervisor) technologists, technologists, and lab technicians
- Discuss the concept of "Patient Experience"
- Explain the value proposition of: cure, care and respect
- Define and discuss "Effectiveness" and "Efficiency"
- Discuss the concept of accreditation
- Explain the culture of "blame-free" sitting
- Describe "value-based" care
- Discuss the official methods and tools of communication within Al Salama Hospital
- Discuss the concept of "outcome-based management"
- Develop and adapt "system thinking" model of analysis
- Enhance laboratory performance level from effective/efficient to controlled and responsive levels
- Exhibit the attitude of focusing of patient experience rather than providing mere medical services
- Discuss briefly the lab dress code
- Discuss the difference between departmental, interdepartmental, multidisciplinary and hospital wide policies
- Demonstrate the proper use of PPE don and doff
- Explain the rules of attendance and work schedule and its modifications and excuses
- Explain the methods of overtime approval
- Discuss and explain the proper way of leave requests
- Explain the policies of release of information and patient confidentiality
- Discuss general policies, such as TAT, critical result reporting , and amended results
- List and explain KPI’s and their importance in the monitoring lab performance
Learning Material
Serial | Learning Material | Description |
1 | Strategy, Goals and Objectives | Hospital and laboratory strategy, goals and objectives |
2 | Organizational Structure | Chart of the lab sections |
3 | Work Division | System and process approach |
4 | Type of Work and Staff Appraisal | Work and staff appraisal |
5 | Job Description for Staff | Job Description for Staff |
6 | Job Description for Supervisor | Job Description for Supervisor |
7 | Al Salama Hospital | Al Salama Hospital |
Teaching Methods
Group discussion with Head of Laboratory, and selected clinical consultants and supervisors.
Required equipments: Discussion room with data show projector or smart screen
Required Time: 4 Hours
Quiz
Results
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#1. What is the vision of Al Salama Hospital?
#2. What does the Mission statement of Al Salama hospital include?
Select all that apply:
#3. In general, what level of service does Al Salama Hospital provide?
#4. What is the meaning of "Patient Experience"?
#5. What is the value proposition that the lab at Al Salama Hospital provides?
Select all that apply:
#6. What is "Effectiveness"?
#7. What is "Efficiency"?
#8. What is "Accreditation" in healthcare?
#9. What is the meaning of "Blame-Free" work environment?
#10. What is "Value-Based Healthcare"?
#11. What are the different sections of the lab in Al Salama Hospital?
Select all that apply:
#12. In the organizational structure, whom does the Head of Laboratory report to?
#13. What is the main work of technologists?
Select all that apply:
#14. What is the main "Role" of supervisors?
Select all that apply:
#15. From the lab, who is authorized to officially communicate with other departments within the hospital?
#16. What is the management approach in the lab?
#17. How does the lab manage supply chain?
#18. What is the official tool of communication in Al Salama Hospital?
#19. How can you describe the work structure in the lab?
Select all that apply:
#20. What is appropriate for lab dress code?
Select all that apply:
#21. What is the main purpose of "Policies" in hospitals?
Select all that apply:
#22. What is the correct sequence of PPE don?
#23. The correct sequence of PPE doff:
#24. What is the proper method to receive overtime?
Select all that apply:
#25. What is the management method that the lab implement for "Emergency Under-staffing" situations?
Select all that apply:
Finish
Results
Congratulation
Sorry, you got a low score.
You may try again.
#1. What is the proper method to receive overtime?
Select all that apply:
#2. What is the proper way of leave request?
Select all that apply:
#3. A patient relative calls you and requests a copy of lab results for his relative. What is the appropriate action?
#4. How to release critical results?
Select all that apply:
#5. List examples of lab KPI's
Select all that apply:
Finish